Contact information

Contact Us

If you have any questions about our products, an existing order, or need help choosing the right door, our team is here to help.

At Oak Doors Direct, we aim to respond to all enquiries as quickly as possible.

The easiest way to contact us is by using our contact form. HERE

Please include your order number if your enquiry relates to an existing order so we can assist you more quickly.

We aim to respond to all enquiries within 1 working day.

If you are contacting us regarding an order, please include:

• Your order number
• The name used on the order
• A brief description of your enquiry

If you are reporting damage, please also include clear photographs of the product and packaging.

If you need help selecting the right door, we are happy to assist.

We can help with:

• Door sizes
• Door styles
• Glazed vs solid doors
• General product questions

Our customer support team operates during the following hours:

Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: Closed

Enquiries received outside of these hours will be responded to on the next working day.

You may find the answer to your question on one of the following pages:

• Delivery Information
• Returns & Refunds Policy
• Terms of Service

These pages contain important information about ordering, delivery, and returns.

Oak Doors Direct is a UK-based online retailer specialising in quality internal doors delivered directly to your home.