Terms of service

Terms of Service

These Terms of Service govern your use of the website oakdoorsdirect.co.uk and the purchase of products from Oak Doors Direct. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with these terms, you should not use our website or place an order.

Use of This Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian
• You will use this website for lawful purposes only
• You will not misuse the website or attempt to interfere with its operation

We reserve the right to refuse service to anyone for any reason at any time.

Product Information

We make every effort to ensure that product descriptions, images, and specifications are accurate.

However:

• Colours may vary slightly due to screen settings
• Product images are for illustrative purposes
• Specifications may change without notice from manufacturers

Customers are responsible for ensuring the product is suitable before placing an order.

Pricing

All prices listed on our website are shown in GBP (£).

Prices may be displayed either:

• Including VAT, or
• Excluding VAT depending on the product page

Delivery charges will be calculated at checkout where applicable.

We reserve the right to change prices at any time without notice.

Orders

Once you place an order, you will receive an order confirmation email.

This email confirms that we have received your order but does not constitute acceptance of the order.

Orders are accepted once they have been processed and dispatched.

We reserve the right to cancel orders where:

• Products are unavailable
• There is an error in pricing or product information
• Fraudulent activity is suspected

If an order is cancelled, you will be refunded in full.

Delivery

Delivery terms are outlined in our Delivery Information page.

Estimated delivery times are provided as a guide only and may vary depending on supplier availability or courier delays.

Oak Doors Direct cannot be held responsible for delays caused by third-party couriers.

Customers must ensure someone is available to receive delivery where required.

Installation Disclaimer

Customers must fully inspect products before installation.

Doors must not be installed, trimmed, or modified until they have been checked for damage or defects.

Oak Doors Direct cannot accept responsibility for costs associated with installation, joiners, carpenters, or tradespeople if an issue arises with the product.

Returns and Refunds

Our returns policy is detailed on our Returns & Damaged Goods Policy page.

In summary:

• Items must be unused and uninstalled to be eligible for return
• Doors that have been trimmed, fitted, or modified cannot be returned
• Damage must be reported within the specified timeframe

Refunds will only be issued once returned goods have been received and inspected.

Limitation of Liability

To the fullest extent permitted by law, Oak Doors Direct shall not be liable for:

• Any indirect or consequential loss
• Installation or labour costs
• Loss resulting from delays in delivery
• Damage caused after delivery has been accepted

Nothing in these terms excludes liability where it would be unlawful to do so under UK consumer law.

Intellectual Property

All content on this website including:

• Images
• Product descriptions
• Logos
• Website design

is the property of Oak Doors Direct or its licensors and may not be copied, reproduced, or distributed without permission.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will take effect immediately once published on this page.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

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