Privacy policy

Last updated: August 2026

Oak Doors Direct respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit oakdoorsdirect.co.uk, contact us or place an order with us.

For the purposes of UK data protection law, Oak Doors Direct is the data controller responsible for the personal information described in this policy.

1. Our Details

Oak Doors Direct
Email: info@oakdoorsdirect.co.uk
Telephone: 07376 063891

2. Information We Collect

When you use our website, contact us or place an order, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Products you purchase or enquire about
Communications between you and Oak Doors Direct
IP address, browser and device information
Information about how you use our website
Cookie and analytics information
Marketing preferences

Payment information is processed securely by our payment providers. Oak Doors Direct does not directly store your complete payment card details.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Take and administer payments
Arrange delivery of your order
Provide order confirmations and delivery updates
Respond to questions and customer service enquiries
Process cancellations, returns and refunds
Prevent fraud and protect the security of our website
Maintain our business and accounting records
Improve our website, products and customer experience
Measure website and advertising performance
Send marketing communications where you have consented to receive them
Meet our legal and regulatory obligations

We only process personal information where we have a lawful basis to do so. This may include fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests or acting with your consent.

4. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to sell our products and services online.

As part of providing these services, Shopify may process personal information relating to visitors and customers of our store.

For more information about how Shopify handles personal information, please refer to Shopify's own privacy information.

5. Payments

Payments made through our website are processed by secure third-party payment providers.

These providers may collect and process information necessary to authorise and complete your payment and to prevent fraudulent transactions.

We do not directly store your complete debit or credit card details.

6. Delivery and Fulfilment

To fulfil your order, we may share necessary information with manufacturers, suppliers, warehouses, couriers and delivery companies involved in preparing and delivering your purchase.

This may include your:

Name
Delivery address
Telephone number
Email address
Relevant order information

We only provide information reasonably necessary to fulfil and deliver your order.

7. Analytics and Advertising

We may use third-party services to understand how customers use our website and to measure the effectiveness of our advertising.

These may include services provided by organisations such as Google and Meta.

Depending on your cookie choices, these services may collect information about your device, browser and interaction with our website.

Where required, non-essential advertising or analytics cookies will only be used with your consent.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to operate correctly, including functions such as the shopping basket, checkout and security.

Other cookies may be used for analytics, personalisation and advertising.

Where required by law, you will be given the opportunity to accept or reject non-essential cookies.

You can also control cookies through your browser settings, although disabling essential cookies may affect the operation of the website.

9. Marketing Communications

We may send you promotional emails or other marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained within our marketing emails or by contacting us at info@oakdoorsdirect.co.uk.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

10. Who We Share Your Information With

We may share personal information with trusted organisations where necessary to operate our business, including:

Shopify and ecommerce service providers
Payment processors
Product suppliers and fulfilment partners
Couriers and delivery companies
Website hosting and technology providers
Analytics and advertising providers
Professional advisers such as accountants
Fraud prevention and security providers
Government, regulatory or law enforcement authorities where legally required

We do not sell your personal information.

11. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and regulatory requirements.

Order and transaction records may therefore be retained after your order has been completed where we are legally required or have a legitimate reason to keep them.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website and checkout use appropriate security measures, and payment information is handled through secure payment processing services.

However, no internet-based service can guarantee absolute security.

14. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is processed
Object to certain processing
Request transfer of certain personal information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

info@oakdoorsdirect.co.uk

We may need to verify your identity before processing your request.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

15. Children's Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children for the purpose of selling our products.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

Oak Doors Direct is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party website you visit.