Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to addresses within the United Kingdom only.

2. How long does delivery take?

Orders are typically processed within 3–5 business days, Upto 8 business days in some rare instances 

Estimated delivery time:

  • Standard Delivery: 3–5 business days
  • Free Shipping Orders (£500 and above): 3–5 business days

3. How much does shipping cost?

Our shipping rates are:

  • Orders £0.00 – £499.99: £35.00
  • Orders £500.00 and above: Free Standard Shipping

Shipping charges are displayed during checkout before payment.

4. Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

5. Can I cancel or change my order?

Please contact us as soon as possible after placing your order.

If your order has not yet been processed or dispatched, we will do our best to accommodate your request.

6. What is your return policy?

We offer a 14-day return policy for eligible items.

Returned items must be unused, in their original condition, and returned in their original packaging.

For full details, please see our Refund & Return Policy.

7. What should I do if my order arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact us immediately with your order number and photos of the item.

We will review the issue and provide an appropriate solution.

8. Which payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna
  • UnionPay

Available payment methods may vary depending on your location or device.

9. Is my payment secure?

Yes. All payments are processed through secure payment providers using industry-standard encryption. We do not store your complete card details on our website.

10. How can I contact customer support?

Email: info@oakdoorsdirect.co.uk

Phone: +44 7376 063891

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

We aim to respond to all enquiries within 1–2 business days.

11. Where is Oak Doors Direct located?

15 Springvale Road, Brimington, Chesterfield, S43 1HE, United Kingdom

12. Do you offer international shipping?

No. At this time, we only deliver within the United Kingdom.